Returning your items
If you are not entirely satisfied with your purchase and you have not assembled your item, you can arrange for the return of the goods, within 14 days of purchase or use the help with your order form. You remain responsible for the goods until they have been signed for at our warehouse. We recommend that you insure any goods you are returning to us.
Please ensure that the goods are in their original packaging and ensure that your items are packaged adequately to protect against damage. Please note that if you fail to take reasonable care of the goods before they are returned to us, we will charge you a reasonable sum for the reduction in value the goods have incurred. If you have assembled a product it cannot be returned unless found to be faulty.
You will be responsible for the return charge of these goods. You can arrange the return via a courier of your choice and at your expense or we can arrange this for you. Please send mail to us.
In the unlikely event that your delivery is incorrect or faulty we require you to notify us within 48 hrs of receipt.
At our discretion we may then do one of the following:
- Deliver any goods not supplied.
- Following a collection & inspection, replace damaged or defective products.
- Provide a refund for the amount paid by you for the goods in question.